24/7 Patient & Provider Support Desk

We’re Here to Help You 24 Hours a Day

Have questions about doctor appointments, lab sample collection, pharmacy dispatch, or provider verification? Our dedicated support team is available around the clock.

Average Response Time: < 15 Mins 100% Verified Support Desk

24/7 Patient Helpline

+880 9612-880099

Toll-free 24/7 tele-health support across Bangladesh

Call Helpline

Medical Emergency Hotline

16263 / 999

Direct dispatch for urgent ambulance & emergency care

Emergency Call

Official Email Support

support@shebamitro.health

Guaranteed response within 2 hours for all inquiries

Send Email

Headquarters Address

Green Road, Dhanmondi, Dhaka

Level 8, Green Life Medical Tower, Dhaka-1205

Get Directions

Send Us a Message

Fill out the form below and our medical support team will respond to your inquiry within 15 minutes.

Frequently Asked Questions

Quick answers to common questions about consultations, prescriptions, verification, and refunds.

You can search for doctors by specialty or symptom on our portal, select an available time slot, complete payment via bKash/Nagad, and receive an instant video consult link.

Our Regional Office Network

Visit or contact our operational hubs across Dhaka, Chittagong, and Sylhet.

Dhaka (Headquarters)

ShebaMitro Central Operations Center

Level 8, Green Life Medical Tower, Green Road, Dhanmondi, Dhaka-1205

+880 2-9661200 Sun - Thu: 8:00 AM - 10:00 PM

Chittagong

Chattogram Regional Health Hub

House 14, Road 3, GEC Circle, Agrabad, Chattogram

+880 31-658900 Sun - Thu: 9:00 AM - 8:00 PM

Sylhet

Sylhet Telemedicine Center

Zindabazar Commercial Area, Sylhet Sadar, Sylhet

+880 821-729900 Sun - Thu: 9:00 AM - 8:00 PM

ShebaMitro Central Operations Center

Level 8, Green Life Medical Tower, Green Road, Dhanmondi, Dhaka-1205

GPS Coordinates: 23.7529° N, 90.3846° E (Dhanmondi Hub)